Privacy Policy

This Privacy Policy explains how WellPro Chile processes the personal data of those who visit and contact us through this website, in accordance with Chilean Law No. 19.628 as amended by Law No. 21.719 on the protection of personal data.

1. Data controller

The controller of your personal data is Wellpro Solutions Limitada (WellPro Chile), Chilean tax ID (RUT) 78.241.663-4, located at Las Malvas #312, Las Condes, Santiago, Chile. For any matter regarding your personal data, you may contact us through our contact form.

2. Data we collect

• Identity and contact data: name, email and phone number that you voluntarily provide when sending an inquiry or a quote request.
• Request data: the products you add to your quote and the message you send us.
• Technical and usage data: IP address, browser type and version, and the pages you visit, collected through Google Analytics only if you accept analytics in the privacy notice.

3. Purposes and legal basis

• To handle your inquiries and quote requests and manage the commercial relationship. Basis: your request and the pre-contractual steps preceding it.
• Site analytics (to understand which content is useful and improve the site). Basis: your prior consent, which you may grant or decline in the privacy notice and withdraw at any time.

4. Cookies and Google Analytics

We use Google Analytics 4 to measure site usage statistically. These cookies are not activated until you accept them in the privacy notice shown on entry. If you decline, nothing is loaded and no information is sent to Google. You can change your choice at any time via the “Privacy preferences” link in the footer, or by clearing your browser cookies.

5. International transfer

Google Analytics is operated by Google LLC, so if you accept analytics, technical and usage data may be processed on servers located outside Chile, including the United States, under the provider’s safeguards.

6. Retention

We keep your contact data for the duration of the commercial relationship or as long as needed to handle your request, and thereafter for the periods required by law. Analytics data is retained according to Google Analytics settings.

7. Your rights

You may exercise at any time your rights of access, rectification, erasure, objection, portability and blocking of your personal data. To do so, write through our contact form stating your request. You also have the right to file a claim with the Chilean Personal Data Protection Agency if you believe your data has not been processed in accordance with the law.

8. Security

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration.

9. Changes to this policy

We may update this policy to reflect legal or service changes. The current version is the one published on this page, with its last-updated date.

10. Contact

If you have questions about this Privacy Policy, contact us through our contact form.